Standard Operation Procedure (SOP)
Health Insurance Form
For Health On insurance forms, physicians' procedure codes instead of much valuable information are listed. Insurance agencies need all the information to compare and analyze what kind of services is most needed by consumers so that they will get to be the first into market and gain the edge. It is difficult for clients to select the wanted information one by one. We can do it. We set up the database, catalogue the information, and then pack up everything that clients need using certain working procedures with tools and software developed either by clients or by ourselves. As a result, what clients need will be placed organized and clear at a glance.
1. Add task
Receive clients' original product material by FTP, including images and audit reports. Operators use QC software, following a certain path, to add the task to the working plans.
It is the preparing work of data entry. According to different projects rules, order and make sure form types by following certain standards, then assign batches to groups in order to make data entry easy.
3. Verify Presort
We can verify presort according to the project requests. Presort check, actually the second -time presort is the quality control measure for wrong order records or some other mistakes, to make sure the validity of presort.
4. Entry Data
Operators enter data from presorted images, according to project and images' type and entry-rules. Usually they entry data twice. Sometimes, more times is needed to insure the high precision and accuracy.
5. Verify Entry
After twice (or more times) entry, the results in database are checked under QC software. Ignore the same twice (or more times) entry data and choose the different data to verify and confirm the right data.
After verify, export operators use QC software to export the result files of the whole task. QC software check the validity of the result data in database, and export the result files (including TXT, XML, DOC, EXCEL, etc) and reports.
7. Independent Quality Control
The quality control operators use check methods and test processes, which are different from Production Department, to do sampling check and standard test with the data productions.
The pass-check data productions are sent to the customers via FTP, Internet or other services. We provide encryption techniques to insure privacy and security.
9. Backup & Statistic
QC software provides statistics of daily production. Also a system backup is performed weekly and data backups performed daily.